Email Support
Send us an email and we'll get back to you within 24 hours on business days.
support@myplate.siteSubscription Help
To cancel or manage your subscription, go to your Apple ID settings — subscriptions are managed by Apple.
Manage on Apple →Frequently Asked Questions
How does the AI food scanner work?
Simply take a photo of your meal or upload one from your gallery. Our AI analyzes the image and identifies food items, then provides an estimate of calories, protein, carbs and fats. You can also describe your dish in text for quick nutritional analysis. There is no food database to search and no barcode scanner — the AI works from what it sees in the photo or what you write.
Is MyPlate free to use?
Yes — MyPlate is free to download, and your personalized calorie and macro plan, weight logging and the progress charts are free to use. Logging a meal with the AI is the part that needs a subscription: Weekly ($6.99/week), Monthly ($9.99/month) or Annual ($39.99/year).
How do I cancel my subscription?
Subscriptions are managed through Apple. To cancel: open Settings on your iPhone → tap your name → Subscriptions → find MyPlate and tap Cancel Subscription. You'll retain access until the end of the current billing period.
How accurate are the calorie estimates?
They are estimates. The AI works out calories and macros from what it can see in your photo or from the words you type — it is not reading exact figures out of a food table, so portion size, preparation and hidden ingredients all move the number. Accuracy depends on photo quality and portion visibility. For precise tracking (e.g., for medical purposes), we recommend confirming values with official nutritional labels. Always consult a healthcare professional for medical dietary needs.
Can I use the app without a subscription?
Yes. Without a subscription you can set up your personalized calorie and macro plan, log your weight against a goal, and view your weight and calorie charts. Adding a meal to your food log — by camera, gallery or text description — is the part that requires a subscription. There is no free scan allowance and no free trial.
How do I delete my data?
MyPlate has no accounts — there is nothing to register and nothing to log into. Your meals, weights and history are stored only on your iPhone, so deleting the app removes all of it immediately and permanently. We cannot recover it afterwards. The only data on our side is diagnostic — crash reports, analytics and your subscription status, tied to a random identifier rather than to your name or email. To have that deleted, email support@myplate.site with the subject line "Delete My Data" and we will process it within 30 days in accordance with our Privacy Policy.
The app isn't working properly. What should I do?
First, try closing and reopening the app, then check that you have a stable internet connection. If the problem persists, try updating the app to the latest version from the App Store, or restart your device. If you still experience issues, contact us at support@myplate.site and describe the problem in detail.
Still Have Questions?
Our team is happy to help. Send us an email and we'll respond within 24 hours.
Contact Support